Our Terms

Please read this information carefully as it contains important details about our store policy that may apply to you. By buying from us you agree to all our terms and conditions.

Processing Time: Hair extensions processing time will be 4-8 business days. Custom wig orders processing time is 5-10 business days.
This does not include weekends or holidays. This also does not include shipping time (which depends on the shipping option you choose). 

Shipping: We have three shipping options
•FedEx 2-4 days (UK and rest of the workday)
•DHL 3-5 days (UK, France and Ireland)
•An post (Ireland 1-3 days), ( UK, France and USA 4-6 days )  

Tracking your order: A tracking number and full picture of your order will be sent to you after your hair is shipped out. Once you receive your tracking number please allow 24 hours for your tracking to update.
Please note: Once you have your tracking number, you are to contact the shipping provider for ALL updates. Shipping times may exceed holidays. This is beyond our control! 

Refunds: There are absolutely no refunds. If your item(s) are damaged or defective, please contact us immediately within 24 hours of receiving your product. Customers are responsible for the return shipping charge and customs fees. Before shipping back, please email us firstly for the shipping address.
We have all rights to refuse the package if you send it back without our permission. Any damages after wearing any of our products is the sole responsibility of the current owner. 
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.  

FAQ

Q: Will the hair tangle or shed?  
Our hair Sheds Minimally (no hair is absolutely perfect) and Cuticles aligned to avoid tangling. Please make sure that you take care of the hair as your own hair. The most effective way to avoid shedding is by sealing the wefts.  

Q: Can the hair be dyed and heated? 
It is virgin hair, so it could be dyed with minimum usage of heat. Constant heat usage will reduce the lifetime of the hair. Once the hair is chemically altered incorrectly, the cuticle can become damaged and overexposed causing fraying, breakage, dryness, and tangling. Any chemical processes should be done by a professional or at least consulted by one.  

Q: Do your lace closures/lace frontals/wig come pre-plucked?  
Yes. 

Q: What’s the maximum temperature I can apply on the hair? 
- Raw straight : 180-220C. ( 350-428 F)   
-Raw deep wave /curly : 150-180C( 302-356 F)   
-Virgin Hair under 175 C (Best apply is 320F -347F)  
Note: The lower the heat the more times you can apply as it gives better results than using too high temperatures which may cause hair break or even melt!